Frequently Asked Questions

Everything you need to know about shopping with The Vault.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

How do I know if an item will fit me?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

The Vault accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your products ethically sourced?

Yes, we pride ourselves on transparency. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking portal to monitor your delivery status.