Returns & Exchanges at The Vault

We want you to be completely satisfied with your luxury fashion purchase, which is why we offer a 30-day return window for all unworn items with original tags attached. Returns are processed promptly to ensure your shopping experience remains as seamless as your style.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer labels and security tags remain intact.

3

Ship It Back

Affix the prepaid shipping label provided in your portal and drop the package off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the items, your refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing